Customer Notification Letter – Advanced Metering Infrastructure (AMI) Project
Dear City of Richmond Utility Customer,
The City of Richmond recently approved a new project called the Advanced Metering Infrastructure (AMI) project. Its objectives are to replace our aging water meters, many of which are no longer providing reliable measurements. In addition, it will allow the meters to be read remotely, avoiding the need for a contractor to visit each meter every month to take the reading.
Beginning mid-January 2026, the City of Richmond will begin replacing each water meter across River Park West. The new meters are equipped with advanced metering infrastructure (AMI), which allows the city to automatically and electronically read meters. At some point during the project implementation, the City will launch a new customer portal, allowing customers to monitor consumption data as provided electronically by the meter on a daily basis.
The City is working with Ameresco and their subcontractor, Second Sight Systems, to replace each meter. Ameresco’s and Second Sight Systems teams will be properly identified in trucks and uniforms with safety vests or shirts, as shown below.
Residential meter replacements typically take less than 30 minutes at each location, during which the water to your home or facility will be shut off. The Ameresco and Second Sight Systems teams will not have to come inside your home. All commercial accounts will be scheduled individually with associated owners.
This project is anticipated to take 6 to 8 months to complete across the city and Municipal Utility Districts. For more information on this project, please visit www.richmondtx.gov/ami.
For questions about your water account, please contact Utility Billing at 281-342-5456 option 1. For after-hours water emergencies, such as water main breaks or overflows, contact Public Works Department at 281-342-0559.
Sincerely,
The City of Richmond
